Shipping Policy

Last updated: 13 December 2025
Website: https://topvet.ae

1. Delivery Coverage

Top Vet Clinic currently delivers orders within the Dubai, United Arab Emirates only. Delivery availability may vary depending on location and courier service coverage.

2. Order Processing Time

• Orders are processed after payment confirmation.
• Orders are typically processed within 1 business day.
• Orders placed on weekends or public holidays may be processed on the next business day.

3. Delivery Timeframes

Estimated delivery times are as follows:

• Dubai: Same day or next business day

Delivery times are estimates and may vary due to traffic conditions, weather, public holidays, or courier operational delays.

4. Shipping Fees

Shipping fees, if applicable, are calculated and displayed at checkout before payment. Promotional free-delivery offers may apply from time to time and will be clearly communicated.

5. Delivery Address Requirements

• Customers must provide a complete and accurate delivery address.
• A valid phone number is required to coordinate delivery.
• Top Vet Clinic is not responsible for delays caused by incorrect or incomplete address details.

6. Missed or Failed Deliveries

If delivery cannot be completed due to customer unavailability or incorrect details, re-delivery may be attempted. Additional delivery charges may apply in such cases.

7. Damaged or Missing Items

8. Ownership & Risk

Ownership and risk of loss pass to the customer once the order has been delivered to the specified delivery address.

9. Delays Beyond Our Control

Top Vet Clinic is not responsible for delays caused by events beyond our reasonable control, including courier delays, weather conditions, or government restrictions.

10. Contact Us

For shipping-related questions or assistance, please contact us:

Top Vet Clinic
Shop 21, Azurite Tower, Ibn Al Zahrawi Street,
Al Jaddaf, Dubai, United Arab Emirates

Email: info@topvetclinic.com
Phone: +971 56 544 4677