Privacy Policy

Last updated: 13 December 2025
Website: https://topvet.ae

1. Introduction

Top Vet Clinic (“Top Vet”, “we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website, purchase products, or interact with our services.

2. Who We Are

3. Information We Collect

• Name, email address, and phone number
• Billing and delivery address
• Order details and purchase history
• Payment confirmation and transaction references (card details are not stored)
• Messages sent via contact forms, WhatsApp, phone calls, or email
• Website usage data such as IP address, browser type, and pages visited

4. How We Use Your Information

• To process and deliver orders
• To manage payments, refunds, and returns
• To provide customer support and respond to inquiries
• To send order confirmations and service-related notifications
• To improve website performance and user experience
• To send marketing communications where consent has been provided
• To comply with UAE legal and regulatory obligations

5. Payments

Payments made on our website are processed through secure third-party payment gateways. Top Vet Clinic does not store, process, or have access to your full debit or credit card details.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to operate the website, maintain security, remember user preferences, analyze traffic, and measure marketing performance. Essential cookies are required for checkout and security functions.

7. Sharing of Information

Your personal information may be shared with:

• Payment service providers
• Courier and delivery partners
• Website hosting and IT service providers
• Analytics and advertising platforms (for performance measurement only)
• Government or legal authorities where required by law

We do not sell, rent, or trade your personal data.

8. Data Security

We apply appropriate technical and organizational security measures to protect your personal information from unauthorized access, loss, misuse, or disclosure.

9. Data Retention

Personal data is retained only for as long as necessary to fulfill business, legal, accounting, and regulatory requirements.

10. Your Rights

• Request access to your personal data
• Request correction of inaccurate information
• Request deletion of your data where legally permitted
• Opt out of marketing communications at any time

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

12. Changes to This Policy

This Privacy Policy may be updated from time to time. Any changes will be published on this page with a revised update date.

13. Contact Us

If you have questions about this Privacy Policy or how your data is handled, please contact us:

Email: info@topvetclinic.com
Phone: +971 56 544 4677